Trust site Vietnam Visa On Arrival

Cancellation & Refund policy

Date posted: 22/04/2017

1. Cancellation

We guarantee to give clients the pre-approval letter within 24 hours or less, so applications will be processed as soon as completed. If for any reason you wish to cancel a service before your passport and other supporting documents were received by you can do so without any penalties or charges using Cancel/Delete function by email to You will receive a full refund of any fees paid for this particular service and for return shipping (if prepaid). However, no refund will be given after your visa application under processing or in case we have sent to you via email or you have received the approved letter for your visa requested from Vietnam Immigration Department.

2. Refund Policy

In case of denied applications without changes or changes are made in appropriate time, refund will be as:

- Denied applications will be refund 100%

- With errors made by client and request to arrange a new correct one, we will charge as follow: 1 month single entry visa (VOA) will be requested again for free; charge extra 80% for arrange new approval letter 3 month visa on arrival, and charge extra 100% fee to request again for new approval letter of Vietnam On Arrival Visa and Vietnam embassy visa.

- With our company's errors, we will arrange the new one correctly without any charge (But the applicant need to inform us 3-5 days before trip, we are not responsibility for case inform in the weekend, holiday or in time board).

Quick Noted*: e-Visa Vietnam (new visa service system provided by Vietnamese Government in demo for 80 eligible countries in list at this moment). The cancellation are not available any reason and the fee will be not refund in case, So the applicant must considering about e-Visa or Visa On Arrival Vietnam before submitting the application form. cannot process refunds for Credit Card payments over 3- 6 months old. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.

We reserve the right to modify these refund policy without prior notice.

Please noted that: For the case of Rush visa, Urgent visa, Emergency visa application,  The cancellation are not allow after review for payment and the visa application fee and other additional charges, courier fee incurred will not be refunded.

Please email to for more details.

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